Troubleshooting Guide
We've worked hard to make The Foundation Directory Online the most powerful, easy-to-use, funding research tool available on the Internet. Because of a wide variety of computer configurations among our users, we occasionally receive inquiries about compatibility and how to use the service. This guide provides answers to the most frequently-asked questions.
If you have trouble using The Foundation Directory Online, please review this guide. Chances are the answers you're looking for are here. Click on categories below to view the related questions and answers.
If you can't find the answer you're looking for here, then email us at customerservice@fdncenter.org. Or call us. For billing questions or for questions regarding your subscription, call 1-800-424-9836, Monday through Friday from 9 a.m. to 5 p.m. EST. For questions about system requirements or if you're having technical difficulties, call 1-800-478-4661, Monday through Friday from 9 a.m. to 5 p.m. EST.