[Topic Contents] [Main Help Contents]

 

Subscription Plans

 

1. Q. How does a multi-user subscription work?

A. With one User Name and Password a pre-selected number of users (depending on the plan to which you subscribe) can access the system at the same time.  

 

2. Q. Can I use my single-user subscription on more than one computer? At home vs. at the office?

A. Yes, but be sure to click Log Out when you are finished with your session or the system will think you are still logged on, and it will decline you access from any other computer for up to one hour.

 

3. Q. How do I change my subscription from monthly to annual?

A. The Subscriber Services area of the site provides a tool that you can use to upgrade your account online. See Upgrading Your Subscription in Online Help for instructions on how to access and use this tool.

 

3. Q. How do I upgrade to a multi-user license?

A. The Subscriber Services area of the site provides a tool that you can use to upgrade your account online. See Upgrading Your Subscription in Online Help for instructions on how to access and use this tool.

 

4. Q. Is there a free trial period?

A. Free trials of the service are only available to those interested in subscribing to the Platinum service on an annual basis.

 

5. Q. Can I sign my organization up for a multi-user site license?

A. No, not at this time. But we will offer this option in the near future. Please send an e-mail message to fdonline@fdncenter.org stating your interest in a site license or access through IP recognition. We will notify you when these subscription options are available.

 

6. Q. Do you offer discounts to government agencies or learning institutions?

A. We do not offer discounts.

 

7. Q. Do you offer a multi-user subscription, so several people in my office can use the service simultaneously?

A. Yes. You can subscribe to this option online by clicking the "Click Here to Subscribe Now" link at www.fconline.fdncenter.org if you are not yet a subscriber. Or, if you are already a subscriber, click Upgrade Your Subscription in the Subscriber Services area of the site, which is accessible from the Home screen. See Upgrading Your Subscription in online help for more information on how to access and use this tool.