[Topic Contents] [Main Help Contents]

1. Q. How do I move my billing to another credit card?

   A. Call our Customer Service department at 1-800-478-4661, Monday through Friday from 9 a.m. to 5 p.m. EST, and we will assist you.

    

2. Q. How do I cancel my subscription?

   A. Send an email to our Customer Service department at customerservice@fdncenter.org. Please be sure to include your User Name.

    

3. Q. How does billing work?

   A. Your credit card is automatically billed by the Foundation Center once a month (or once a year if you chose an annual subscription) on the anniversary of your start date.

    

4. Q. What are the methods of payment?

   A. A credit card (Visa, Mastercard, or American Express) can be used for either a monthly or an annual subscription. Checks are accepted for annual subscriptions only.

    

5. Q. How do I change my subscription from monthly to annual?

   A. The Subscriber Services area of the site provides a tool which you can use to upgrade your account online. See Upgrading Your Subscription in online help for instructions on how to access and use this tool.